By requesting or booking services from Go Happy Clean, the client agrees to be bound by the following terms and conditions. These terms constitute a binding legal agreement between the client and the company.
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By completing a booking through the Go Happy Clean app or website, you confirm that you have read, understood, and agreed to these terms in full.
Go Happy Clean provides professional cleaning services. The specific scope of work will be defined at the time of booking.
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We reserve the right to decline tasks that pose a safety risk to our staff, including moving extremely heavy furniture or working in hazardous or unsanitary conditions.
- Estimates: Prices are based on the information provided by the client. If upon arrival the property's condition requires more time or effort than initially agreed, the price may be subject to adjustment.
- Deposits: A non-refundable deposit may be required to secure your appointment date.
- Payments: Full payment is due upon completion of the service, unless a prior billing arrangement has been established.
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Payments are processed securely through Stripe. Accepted methods include credit/debit card, Cash App, Affirm, and Klarna.
We understand that plans change. However, to maintain our operational schedule:
- Rescheduling: Clients may reschedule their service up to 24 hours before the appointment time without penalty.
- Late Cancellations: Cancellations made with less than 24 hours' notice may result in the forfeiture of the booking deposit.
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You can reschedule directly from the Go Happy Clean app — the option is available up to 24 hours before your scheduled service.
The client is responsible for providing access to the property at the scheduled time. If our cleaner arrives at the property and is unable to enter — no one is there to receive them, no keys provided, or access is denied — the cleaner will leave after a 15-minute wait.
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In a no-access event, a $50 "No-Access" penalty will be charged. This amount will be deducted directly from the security deposit and reservation fee paid during the initial application through the app.
Our goal is excellence. If for any reason you are not satisfied with a specific area of the cleaning, you must notify us within 24 hours of the service.
- We will return to correct the reported area at no additional cost.
- No cash refunds will be issued once the work is completed.
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Not happy with a specific area? Contact us within 24 hours and we'll make it right — completely free of charge.
Go Happy Clean employs trained and diligent professionals. In the unlikely event of accidental damage, the client must report it within 24 hours.
- We are not liable for items of extreme value — jewelry, unprotected antiques, or cash — that were not secured by the client prior to the service.
- We are not responsible for damage resulting from faulty installations or pre-existing wear and tear, such as loose shelving or fragile blinds.
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Please secure valuables, jewelry, and cash before your cleaning appointment. Damage from pre-existing conditions is not covered.
The client agrees to maintain a safe working environment. This includes:
- Notifying us of aggressive pets before the service.
- Ensuring there are no exposed wires or structural hazards in the cleaning areas.
The client agrees not to directly or privately hire any employee or subcontractor of Go Happy Clean during the term of this agreement and for one year following its termination.
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Hiring a Go Happy Clean professional outside the platform is a violation of this agreement and may result in legal action.
Go Happy Clean reserves the right to update these terms at any time. The most current version will always be available to the client upon request.